We want you to feel confident with every purchase. If you’re not completely satisfied, we’re here to help.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unshipped Items Return Policy
25% restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.
To be eligible for a return:
• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required
The following items cannot be returned:
• Gift cards
• Downloadable software products
• Certain health and personal care items
• Perishable goods such as food, flowers, newspapers or magazines
• Hazardous materials or flammable liquids
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically and applied to your original payment method within a few business days.
If you haven’t received your refund:
• First, check your bank account again
• Then contact your credit card company
• Next, contact your bank
If you’ve done all of the above and still have not received your refund, please contact us at:
petsyglobal@gmail.com
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us at:
petsyglobal@gmail.com
Customers are responsible for return shipping costs.
Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund.
Depending on your location, delivery times for exchanged products may vary.
If you have any questions about returns or refunds, feel free to contact us:
petsyglobal@gmail.com